Frequently Asked Questions

Our pricing depends on several factors, including distance, travel time, airline rates, and kilometers covered by our vehicles. We also factor in fuel costs, vehicle maintenance, and the number of staff required to ensure top-notch care and attention. For an accurate quote, please reach out with your pet’s specific travel details.

With years of experience in animal care and transportation, our team’s expertise is unmatched. Since 2006, we’ve been breeding dogs and working closely with animals, and our partner runs one of Canada’s largest and most respected dog training facilities. We prioritize animal well-being, with expert trainers advising on board, and our vehicles are thoroughly sanitized after each trip to maintain a clean, safe environment. Choosing us means choosing a high level of care and comfort for your pet’s journey.

We transport pets in a spacious, climate-controlled Ford Transit passenger van, designed to provide heating and air conditioning from front to back. Unlike cargo vans, our vehicles maintain a consistent and comfortable temperature, ensuring pets experience the best climate conditions throughout their travels.

Our vehicles stop every four hours to allow pets a bathroom break. If we notice signs that a pet may need a break sooner, we’ll make an unscheduled stop to ensure their comfort.

Yes! Fresh water is available to pets at all times, and we provide scheduled feedings three times daily or as per the owner’s request. We also accommodate special dietary needs to ensure pets feel at ease and well-cared for on their journey.

Absolutely. At each rest stop, we give pets the love, comfort, and attention they need to feel safe and relaxed, making their travel experience as enjoyable as possible.

Yes. Pets traveling to the United States must have a health certificate to cross the border. Vaccinations are also mandatory: in the U.S., pets need rabies vaccination at 12 weeks, while in Canada, it’s required by 16 weeks. We won’t transport pets without the required health documentation to ensure compliance and safety.

Yes, a broker is required for cross-border pet transport. When you hire a shipper, it’s considered a commercial shipment, and a broker handles clearing the shipment by submitting customs paperwork and handling applicable taxes. We’ll work closely with you to ensure a smooth process with all necessary documentation.

Yes, we offer international pet delivery services, including flight nanny options. We currently serve the United States, Europe, Mexico, and the United Kingdom, providing pets with safe, comfortable global travel options.